Shipping, Returns & Refund Policy
Effective date: 13 August 2026
We want you to be happy with your DAYMADE order. This policy sets out our shipping, returns and refund terms, and should be read together with our Terms & Conditions. Nothing in this policy limits your rights under the Australian Consumer Law.
Shipping and delivery
We currently ship within Australia. Orders are typically processed and dispatched within 1–3 business days. Delivery timeframes provided at checkout are estimates only and are not guaranteed.
We offer free standard shipping on orders over $100. For orders below this amount, standard shipping is calculated at checkout based on your location.
Please ensure your delivery address and contact details are correct at checkout. We are not responsible for delays, loss or non-delivery caused by incorrect details. Once an order has been dispatched, delivery is handled by third-party carriers and responsibility for the parcel in transit rests with the carrier. If your order is delayed or goes missing, contact us and we will do our best to assist.
Damaged, incorrect or faulty items
Please inspect your order on arrival. If any item arrives damaged, incorrect or faulty, contact us at daniel@drinkdaymade.com within a reasonable time with your order number and photos of the issue. We will assess it promptly and, where appropriate, arrange a replacement or refund. This is in addition to your rights under the Australian Consumer Law.
Satisfaction guarantee (first order)
We’re confident you’ll love DAYMADE. If you’re not satisfied with your first order, you may request a refund within 30 days of receiving it, subject to the conditions below:
- The guarantee applies to your first order only, one per customer or delivery address.
- You may have used no more than three serves of the product, so we can process a refund fairly.
- The product must be returned in its original packaging.
- The guarantee does not apply to merchandise, accessories, promotional gifts, samples or sale items.
Customers found to be misusing the guarantee or any promotional offer may be restricted from further purchases and refunds. This satisfaction guarantee is offered in addition to, and does not limit, your rights under the Australian Consumer Law.
Change of mind
Because our products are consumable food items, we are generally unable to accept returns for change of mind once a product has been opened or used, for health and hygiene reasons, except as provided under our satisfaction guarantee above or where required by law. Unopened products in their original condition may be eligible for return at our discretion; please contact us first.
Merchandise and accessories
Merchandise and accessories (such as drink bottles) may be returned if they are unused, in their original packaging and in the same condition you received them. Return shipping costs for change-of-mind returns are the customer’s responsibility. Please contact us for a return address before sending anything back.
How to make a return
To start a return or refund request, contact us at daniel@drinkdaymade.com with your order number. Do not send items back before your request has been approved, as unapproved returns cannot be accepted. Once approved, we’ll provide return instructions. Unless the item was faulty, damaged or incorrect, return shipping is the customer’s responsibility, and we recommend using a trackable service.
Refunds
Once we’ve received and inspected your return (where a return is required), we’ll let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you have not received your refund, contact us at daniel@drinkdaymade.com.
Subscriptions
You can pause, skip or cancel your subscription at any time through your account. Once an order has entered fulfilment it cannot be changed, and normal returns and refund terms apply to any order already dispatched. Cancelling a subscription stops future orders but does not automatically refund orders already placed.
Contact
For any questions about shipping, returns or refunds, contact us at daniel@drinkdaymade.com.